FAQs

Sorry, babe. Once an order has been placed we are unable to make changes. We cannot combine orders, change color or size of items ordered, or add new items.

Yes, we accept cancellation requests made within 1 hour of order placement, Monday-Friday. If you wish to cancel your order please send an email to service@bliiss.love, LiveChat us. Please note, we are unable to guarantee a cancellation request. Should you choose to cancel your order, you will be refunded the full purchase price inclusive of taxes and shipping.

You may change your shipping address provided the order has not yet shipped and a shipping label has not yet been printed. Once a shipping label has been printed and the package has left our fulfillment center, we are no longer able to change or reroute your shipping address. Please email us at service@bliiss.love to request an address change and we will do our best to accommodate your request.

BLACK FRIDAY/CYBER MONDAY: Please note that processing times may be slightly longer during and after Black Friday weekend. Domestic/US We generally process and ship domestic orders within **2-4 business days** of order placement. Estimated total time from placing your order to receiving it: **3-4 business days**.

- Once your order ships, you will receive an email from [service@bliiss.love](mailto:service@bliiss.love) with your tracking information. You may use this to track your order. Have a Bliiss.love account? If yes, log into your your account and select the order you are looking to track. From there, select “Track Shipment”. We always recommend tracking directly with our shipping partners to view the most up to date information on your delivery - FedEx/UPS/USPS for U.S./domestic shipments and DHL for international shipments.

If an item is missing from your order, please contact us ASAP at service@bliiss.love with details.

We are sorry to hear that you received a faulty item. Please email our client services team at service@bliiss.love so that we may rectify the situation.

Bliiss.love is not responsible for misplaced or stolen packages once delivery has been made to the shipping address provided to us upon checkout or provided in other correspondence with our Client Services team.

Domestic/US We offer complimentary UPS ground shipping on all U.S. orders over $49. For orders under $49, ground shipping is $10.

Currently, we only ship within the U.S.

- If your order is shipping to one of the following states, sales tax will be applied: Arizona, California, Colorado, Connecticut, Washington DC, Georgia, Illinois, Maryland, Massachusetts, Michigan, New Jersey, New York, North Carolina, Pennsylvania, Texas, Virginia, and Washington. No other tax or import duty will be charged on orders shipped within the U.S. However, please note that customers are responsible for any additional local taxes, such as use tax. Bliiss.love is not responsible for reporting or paying local taxes to state authorities.

At Bliiss.love, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we accept returns initiated within 30 days of your order shipping, provided the items are unworn, with all original tags attached. To request a return, please contact our customer service team at [service@bliiss.love](mailto:service@bliiss.love) with the reason for your return and include relevant photos of the item(s). Once we receive your request, we will guide you through the return process. **Important Notes:** - Items that have been worn, show signs of wear, or do not have their original tags attached will not be accepted. - Signs of wear include but are not limited to deodorant marks, pet hair, missing tags, odors, or fragrances. - We recommend wearing your own undergarments when trying on our products for the first time. Once your return is received and inspected, we will notify you of the status and process your refund or exchange accordingly. Thank you for choosing Bliiss.love!

At Bliiss.love, we are happy to assist with size exchanges to ensure you find the perfect fit. If you wish to exchange an item, please contact our customer service team at [service@bliiss.love](mailto:service@bliiss.love) with your order number, the new size you’d like to receive, and any other relevant details. Once we receive your exchange request, we will process it promptly. Your new item will be shipped within 1-3 business days, and you will receive an order confirmation email with the details of your exchange. Once the order ships, we will provide you with a tracking number, just like a regular order, so you can monitor your delivery.

For all U.S. returns requesting a refund, the remaining refund amount will be issued in full, including taxes. Please note that any expedited shipping costs from your original order are non-refundable. Sale items are not eligible for a refund, but we do accept them for store credits. Returns for store credit are free. Items marked as **Final Sale** are non-returnable. We are only able to issue refunds to the original payment method used for the order. Refunds cannot be made to alternative payment methods.